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Real Helpdesk Call

Discussion in 'Jokes & Funny Stuff' started by Admin, Jan 19, 2005.

  1. Admin Administrator

    This was Probably posted before, friend sent it to me in a email, first time reading it, pretty funny. Best part is it really happened. [IMG]

    Actual dialogue of a former WordPerfect Customer Support
    employee with a caller:


    Customer Support: "Ridge Hall computer assistant;
    may I help you?"


    Caller: "Yes, well, I'm having trouble with
    WordPerfect."


    CS: "What sort of trouble?"


    C: "Well, I was just typing along, and all of a
    sudden the words went away."


    CS: "Went away?"


    C: "They disappeared."


    CS: "Hmm. So what does your screen look like now?"


    C: "Nothing."


    CS: "Nothing?"


    C: "It's blank; it won't accept anything when I
    type."


    CS: "Are you still in WordPerfect, or did you get
    out?"


    C: "How do I tell?"


    CS: "Can you see the C: prompt on the screen?"


    C: "What's a sea-prompt?"


    CS: "Never mind. Can you move the cursor around on
    the screen?"


    C: "There isn't any cursor, I told you, it won't
    accept anything I type."


    CS: "Does your monitor have a power indicator?"


    C: "What's a monitor?"


    CS: "It's the thing with the screen on it that
    looks like a TV. Does it have a little light that
    tells you when it's on?"


    C: "I don't know."


    CS: "Well, then look on the back of the monitor
    and find where the power cord goes into it. Can
    you see that?"


    C: "Yes, I think so."


    CS: "Great. Follow the cord to the plug, and tell
    me if it's plugged into the wall."


    C: ".......Yes, it is."


    CS: "When you were behind the monitor, did you
    notice that there were two cables plugged into the
    back of it, not just one?"


    C: "No."


    CS: "Well, there are. I need you to look back
    there again and find the other cable."


    C: ".......Okay, here it is."


    CS: "Follow it for me, and tell me if it's plugged
    securely into the back of your computer."


    "I can't reach."


    CS: "Uh huh. Well, can you see if it is?"


    C: "No."


    CS: "Even if you maybe put your knee on something
    and lean way over?"


    C: "Oh, it's not because I don't have the right
    angle - it's because it's dark."


    CS: "Dark?"


    C: "Yes - the office light is off, and the only
    light I have is coming in from the window."


    CS: "Well, turn on the office light then."


    C: "I can't."


    CS: "No? Why not?"


    C: "Because there's a power outage."


    CS: "A power... A power outage? Ah, Okay, we've
    got it licked now. Do you still have the boxes and
    manuals and packing stuff your computer came in?"


    C: "Well, yes, I keep them in the closet."


    CS: "Good. Go get them, and unplug your system and
    pack it up just like it was when you got it. Then
    take it back to the store you bought it from."


    C: "Really? Is it that bad?"


    CS: "Yes, I'm afraid it is."


    C: "Well, all right then, I suppose. What do I
    tell them?"


    CS: "Tell them you're too stupid to own a
    computer."
  2. j3mm4n3 yup yup

    dont think any1 can be that stupid
  3. katzinthehouse New Member

    lol dumbo!
  4. daNi-L Extraordinary Girl

    lol quality
  5. scott.herring Active Member

    lol... quality! its hard to believe thats real though
  6. Dude Jinxey

    lol thas gd. Aint as bad as wanadoo cs staff tho! :p

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